Refund and Cancellation Policy

1. The trial exists so you do not have to gamble

Every account starts with a 14 day free trial with no card required. Nothing is charged when it ends. We would much rather you found out Kunji is wrong for you before paying than argue about a refund afterwards, so please use it properly.

2. How to cancel

Open Plan in the application and choose to cancel. It takes effect straight away and stops the recurring mandate, so nothing is charged again. You do not need to email us, and there is no retention call.

You keep access until the end of the period you have already paid for. After that the account becomes read-only rather than being deleted, so you can still sign in, read and export your records.

3. When a refund applies

Within 7 days of a first payment

If you pay for the first time and decide within 7 days that it is not for you, write to billing@kunji.io and we will refund that payment in full. No explanation required.

Charged by mistake

If you were billed after cancelling, billed twice for the same period, or charged for seats you had already removed, that is our error and we refund it in full. Tell us and we will not ask you to prove it.

An extended outage

If the service is unavailable for a prolonged period within a billing month and you were materially unable to work, contact us. We will credit or refund a fair share of that month.

4. When it does not

Being clear up front is fairer than a surprise later.

• Part-months after the first 7 days. Cancelling mid-cycle stops the next payment; it does not refund the current one.
• Seats you added and then stopped using during a cycle. Removing a seat takes effect at the next renewal.
• Storage overage already incurred, since that cost was already borne.
• Accounts closed by us for a serious breach of the acceptable use terms.
• Time you did not use. An unused subscription is still a subscription.

5. How long a refund takes

• We review and approve refund requests within 3 working days.
• Approved refunds are issued to the original payment method through Razorpay.
• Money typically reaches a card or bank account in 5 to 7 working days after that, though the exact timing is your bank’s, not ours.
• GST already paid to the government is refunded along with the fee, with a credit note issued.

6. Downgrades and changing plans

Moving to a larger plan takes effect immediately, and you are charged the difference pro rata for the rest of the cycle. Moving to a smaller one takes effect at the next renewal, so you keep what you have paid for until then. Downgrades are not refunded as cash.

7. Your data after cancelling

Cancelling does not delete anything. Records are kept for 30 days so you can export them or restart, and are deleted after that. Export any list to Excel at any time, including while the account is read-only.

8. Asking for a refund

Email billing@kunji.io from the address on the account, with the payment reference or the invoice. We reply within 3 working days.

If you are unhappy with the outcome, escalate to grievance@kunji.io, where [Full name] will review it.